Managing Subscriptions After A Death

When someone dies, there are often a number of ongoing subscriptions and memberships that continue automatically unless action is taken.

While these services may seem minor compared to other administrative tasks, reviewing subscriptions can help prevent unnecessary charges and ensure accounts are managed appropriately.

What Types of Subscriptions Might Exist?

Many people have a variety of recurring services, including:

• Streaming services

• Magazine subscriptions

• Mobile phone contracts

• Software subscriptions

• Cloud storage services

• Gym memberships

• Professional memberships

• Charity donations

Some subscriptions are easy to remember, while others may only become apparent when reviewing financial records.

How Can You Identify Active Subscriptions?

One of the simplest ways is to review:

• Bank statements

• Credit card statements

• Direct debits

• Standing orders

These records can often reveal recurring payments that might otherwise be overlooked.

Should Subscriptions Be Cancelled Immediately?

Not always.

Before cancelling a service, consider whether:

• Another family member still uses the account

• Important information is stored within the service

• The account contains photographs, documents or digital records

Taking a little time to understand the purpose of an account can help avoid losing valuable information.

Streaming and Entertainment Services

Examples include:

• Netflix

• Disney+

• Prime Video

• Spotify

These services will usually need to be cancelled or transferred to another account holder.

Each provider will have its own process and requirements.

Software and Cloud Storage

Many people store important documents and photographs online.

Examples include:

• Microsoft 365

• Google One

• Dropbox

• iCloud

Before cancelling these services, it may be worth checking whether important files need to be preserved.

Membership Organisations

Memberships may include:

• Professional bodies

• Trade organisations

• Clubs and societies

• Loyalty programmes

Some organisations may offer refunds or special procedures following a bereavement.

Charitable Donations

If the deceased made regular charitable donations, charities should be notified so that recurring payments can be stopped if appropriate.

Most charities have dedicated teams to assist with bereavement enquiries.

Keep a Record

As subscriptions are identified, it can be useful to record:

• Service provider

• Account name

• Payment amount

• Date contacted

• Action taken

This helps ensure that no accounts are overlooked and provides a clear record for estate administration.

A Gentle Reminder

Subscription services are rarely the most urgent task following a bereavement.

Focus first on immediate priorities and return to subscription management when you feel ready. Working through accounts gradually is often the most manageable approach.

If you are keeping track of subscriptions, online accounts, important contacts and administrative tasks, The First 30 Days After Loss organiser provides dedicated sections to help you stay organised during the weeks following a bereavement.

This article is intended for general information only and does not constitute legal advice.